signIn

FAQs

General

Commercial

Technical

SIP Trunks

IP PBX

DIDs

Calling Cards

  • How to start using Voicebuy service?
  • To start using Voicebuy services

    1. Apply for a VoIP account by visiting archive.voicebuy.com
    2. Go to the registration page by pressing the Signup button.
    3. Fill in the required fields and submit the registration information.
    4. Check your email for your password and login link.

    You can change the password, just after login to your account.  After login to Voicebuy user interface, you can:

    -Create your wholesale SIP account

    -Add extensions and manage your IP PBX business phone network

    -Buy DID phone numbers and forward to multiple extensions

    -Play customizable IVR phone greetings, gather information and route calls to the appropriate recipient

    -Create calling cards or pinless accounts using toll-free and local access numbers. Read more

  • What is the suggested browser?
  • The recommended browsers are: Google Chrome, Mozilla Firefox, Safari, Internet Explorer (version 9 and higher), Opera.

  • How can I get in touch with Voicebuy?
  • Leave a feedback or e-mail us at support@voicebuy.com. An automated ticket will be generated by the ticketing system. You will receive an e-mail with a ticket number and a link to track the ticket status and updates.

  • Which countries can use your service?
  • Our services are available worldwide.

  • How many routing plans do you offer?
  • We offer three high quality VoIP routes: Standard, Premium and Premium Plus.
    All the products guarantee CLI delivery for 90% of destinations and differ only in ASR. Voicebuy offers you also Voicebuy MIX – a unique product which includes three VoIP routes: STANDARD, PREMIUM and PREMIUM PLUS. The only specific is the selection code (prefix). For the Standard Product it is 9991, for the Premium Product – 9992 and for Premium Plus – 9993.

  • What are Voicebuy technical prefixes?
  • If you have chosen Standard, Premium or Premium Plus products, send traffic without technical prefix, using E.164 format: e.g. for calling UK it will be (44)+(area code)+(calling number).

    If you have chosen Voicebuy MIX product, use the following technical prefixes:

    9991 + E.164 – for selecting Standard

    9992 + E.164 – for selecting Premium

    9993 + E.164 – for selecting Premium Plus 

    E.g: for calling UK it will be (9993) + (44) + (area code)+(calling number).

  • What is the difference between the Standard, Premium and Premium Plus routing plans?
  • Standard routing plan is the best solution for price-oriented customers, call shops and VoIP providers. Being a least-cost solution, it ensures the lowest rates and the best possible call quality with acceptable ASR and ACD.

    Premium routing plan is the right VoIP route for small and medium-sized VoIP providers, call shops, VoIP resellers and corporate customers. The product ensures up to 50 % ASR and from 5 to 10 minutes ACD.

    Premium Plus routing plan suits small and medium-sized VoIP providers, call shops, corporate customers and VoIP resellers the best. The product ensures up to 65 % ASR and from 5 to 10 minutes ACD.

  • What is Voicebuy MIX?
  • Voicebuy MIX routing plan allows the customer to have a single account, using both Standard and Premium Products. The only specific is the selection code (prefix). For the Standard Product it is 9991, for the Premium Product – 9992 and for Premium Plus – 9993.

  • What are the Differences Between the Free, Standard, Silver and Gold subscription plans?
  • With the “Free” subscription plan you will get 3 extension numbers fully free of charge. With the “Standard” subscription plan you will receive a chance to create 10 extension numbers at monthly rate of only 4.99 USD. With the “Silver” subscription plan you can add 25 extension numbers at monthly rate of 9.99 USD. With the “Gold” subscription plan you will get 50 extension numbers at monthly rate of 24.99 USD.

     

  • How can I check my call history?
  • You can check call history by visiting your user interface and clicking “Call History” section in the top menu. Here you can download or send to your email the call history for the specified time period for all used services– Outgoing SIP, IP Trunk, IP PBX, and DID Numbers in one sheet. Alternatively you can check call history for each service – Outgoing SIP, IP Trunk and IP PBX, by clicking “Call history” in the corresponding section.

  • What is the minimum top-up amount?
  • We require a $25 minimum payment. There are no monthly fees and no time limits. You are free to use this credit whenever you want.

  • How fast will my payment be processed?
  • It depends on the payment system you use. Payments by Pay Pal, Skrill and Credit Cards are processed instantly. Bank transfers may take usually up to 2 working days. Money Gram transfers will be processed within one business day. As soon as we receive your payment, your account will be instantly credited.

  • What are your bank details for wire transfer?
  • For our bank details, please, contact our billing team: billing@voicebuy.com

  • Are there any taxes applied?
  • No, there are no taxes applied.

     

  • How can I download the current rate sheet?
  • Rate sheets can be downloaded in the Voicebuy user interface by clicking the “Rates” button in the top menu, and then the corresponding routing plan: Standard, Premium, Premium+ and Voicebuy MIX. You can check and Download the rate sheets also on Voicebuy website by visiting Products and Routing plans page.

     

  • How often do you update the rate sheet?
  • Voicebuy Rates are normally updated twice per month. The updated rate sheet is available in the website 3 days before the effective day. The current rate sheet is always available in Voicebuy website. Customers are offered to join our newsletter and rates update during the sign up process. For rate updates they can also sign up to Voicebuy mailing list.

  • Which payment methods does Voicebuy offer?
  • We offer the following payment methods: PayPal, Wire Transfer, Credit Card (MasterCard, Visa, American Express), Skrill, MoneyGram. Read more

  • What is important when making a bank transfer?
  • The most important thing the customer is asked to do during the bank transfer is to mention the login ID (identical with the customer name) in the payment details field. This will help us to immediately identify which customer made the payment. As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to 3 working days. We will update your credit as soon as your bank transfer arrives in our bank account. Please do not combine payments for several orders in one bank transfer.

  • How can I check my balance and payment history
  • To check balance, you have to login to your user interface. The current balance information is always displayed on the top of the page. To check the Payment History, login to your Voicebuy user interface, click “Billing” section, choose “Payment History” and specify the date range. You can download or send the information to your email.

  • How do the customers report a problem?
  • In case of having problems just open a trouble ticket or write about the problem to support@voicebuy.com. Your problem will be solved in a maximum short time period.

  • I have lost my password. What should I do?
  • To reset your password go to the login page of your user interface https://vox.voicebuy.com/customer/login. Click “Forgot password”. If you want to receive your password via SMS, enter the phone number, you used while signing up to Voicebuy. Alternatively you can choose “By Email”option,  if you want the password to be sent to your email address. Press “Send Password”. You will get the new generated password just after a while.

  • I am experiencing connection problems. Where do I report these and what are you doing about it?
  • Should you experience connection problems, please leave a feedback in “Contact us” area or write to support@voicebuy.com where you can open a ticket. Please, be as specific as possible regarding date & time, destination and description of the problem. Every report is immediately forwarded to our engineers, who need the most detailed information to take the proper measures as soon as possible. We can assure you that any connection problem is handled with high priority.

  • How can I test your service?
  • 1. Register to open an account with Voicebuy.
    2. Enter “Manage Accounts” area, add your IP/IPs or generate a username and a password for SIP registration.
    3. Start testing using our 1$ credit for the free test call.

     

  • How many simultaneous calls can I setup?
  • For security and fraud control reason, the system automatically restricts your account with one simultaneous call. But you can set the maximum number of simultaneous calls upon your profile creation.  For that, you need to go to your account’s “Profile” section,  press “Simultaneous Calls”, set the number of calls and press “Submit”.

  • Does Voicebuy also support H.323?
  • No, Voicebuy offers only SIP protocol.

  • What are your IP addresses?
  • You can use one of the following IP addresses: – 178.77.95.57 / – 178.77.95.58.

    Also SIP registration requires you to be authorized at our SIP Proxy Server, which is sip.voicebuy.com.

  • I can't connect to your SIP server by using fixed IP addresses. Can I connect by using Username & Password?
  • Yes, you can. For this purpose you should login to your user interface, go to “Outgoing SIP” section, add Outgoing SIP by choose “SIP Authorization” type, select the calling plan and add it to your account. Your Account ID and Password will be shown on the screen.

  • Which codecs are supported?
  • The following codecs are supported: G.711 U / G.711 A /G729 / G723/.

    Any software or hardware, using SIP in accordance to RFC standards, is supported.

  • Is Asterisk supported?
  • Yes, most devices that use SIP protocol are supported.

  • How to configure Asterisk (Gateway)?
  • Samples of Asterisk configuration are brought below.
    sip.conf

    [voicebuy]
    type=peer
    dtmfmode=RFC2833
    disallow=all
    allow=g729
    allow=g723
    host=178.77.95.57
    context=to-voicebuy

    extensions.conf

    [to-voicebuy]
    exten => _X.,1,Dial(SIP/${EXTEN}@voicebuy)
    exten => _X.,n,Hangup

    At the end reload Asterisk and check.

  • How to configure Asterisk registration?
  • Check out the configuration details below.

    sip.conf

    [YOUR_USERNAME]
    type=peer
    username=YOUR_USERNAME
    secret=YOUR_PASSWORD
    dtmfmode=RFC2833
    disallow=all
    allow=g729
    allow=g723
    host=sip.voicebuy.com
    context=to-voicebuy

    extensions.conf

    [to-voicebuy]
    exten => _X.,1,Dial(SIP/${EXTEN}@YOUR_USERNAME)
    exten => _X.,n,Hangup

    At the end reload Asterisk and check.

  • How to configure Linksys PAP2 (Registration)?
  • Linksys PAP2 configuration example
    Line1
    Line Enable: yes
    SIP Port: 5060
    Proxy: sip.voicebuy.com
    Register: yes
    Display Name: YOUR USER NAME
    Password: YOUR PASSWORD
    Auth ID: YOUR USER NAME
    User ID: YOUR USER NAME
    Use Auth ID: yes
    Preferred Codec: G729a

  • How to configure eyeBeam (Registration)?

  • Sample of eyeBeam configuration:

    SIP Accounts

    Enable this SIP account – check this box
    Display Name – YOUR_USERNAME
    User name – YOUR_USERNAME
    Password – YOUR_PASSWORD
    Authorization user name – YOUR_USERNAME
    Domain – sip.voicebuy.com
    Register with domain – check this box

    All other settings leave as default

  • What Are SIP Trunks
  • SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities.

  • What Are IP Trunks
  • IP trunk is a concept that occurs in a Voice over IP or IP telephony context. It refers to the use of an IP network to carry voice traffic between two private branch exchanges (PBX) or voice switches.

  • What is Voicebuy SIP Server Address
  • Voicebuy SIP server address is: sip.voicebuy.com    

  • What is Voicebuy IP Server Address
  • Voicebuy IP server address is: 178.77.95.57

  • Can I change the calling plan for my SIP or IP trunk?
  • Yes, you can

  • Is my phone system compatible with your SIP Trunking service?
  • Any software or hardware, using SIP in accordance to RFC standards, is supported. Here is a short list of popular phone systems we have used with our SIP trunking service:

    – Asterisk and all Asterisk based systems such as Fonality, FreePBX, Elastix, etc.

    – Freeswitch and all Freeswitch based systems such as FusionPBX, Cudatel, etc.

    – Microsoft Lync

    – Cisco Call Manager and Call Manager Express

    – Cisco UC300 series

    – Avaya IP Office

  • How to setup my SIP equipment/what are the settings to make a connection?
  • To set up your SIP equipment, you need to login to your Voicebuy system, create a SIP or IP account. Following information is required for configuring your SIP equipment:

    Username: Your SIP Username

    Password: Your SIP password

    SIP/Proxy registrar: sip.voicebuy.com

    *IP server address: 178.77.95.57

    Domain/Realm (optional): voicebuy.com

    Read more

  • How do I find my Voicebuy SIP Trunking login details
  • After adding a SIP Trunk to your account, the system generates SIP user name and password. You’ll see it displayed on the screen and have the option to send your SIP account details to your email.

  • How do I troubleshoot a problem with the SIP service?
  • In case of having problems with SIP service, just open a trouble ticket or write about the problem to support@voicebuy.com. Your problem will be solved in a maximum short time period.

  • How much bandwidth do I need?
  • To calculate bandwidth you need to have an idea of the maximum amount of simultaneous calls that can be going on at the same time on your phone system. For example a business with 20 physical telephones can typically have 8 – 12 simultaneous calls actually going on at the same exact time. So in this example of 20 physical telephones let’s play it safe and assume 12 is the maximum simultaneous calls. Now we have to take the 12 calls and apply the bandwidth consumption per call. There are 2 types of calls: compressed and uncompressed. Uncompressed calls are using G.711 U / G.711 A codecs and up to 90 Kbps bidirectional bandwidth,  compressed calls are using G729 / G723 codecs and up to 20-30 Kbps bidirectional bandwidth. Whether or not you compress your calls is entirely up to you and your phone system’s configuration. So following our example of 12 simultaneous calls in use, using compression would require a total of 360Kbps of bandwidth while non-compressed calls would require 1080Kbps, or about 1Mbps, of bandwidth. As you can see compressing calls can save a large amount of bandwidth; however, the voice quality sounds a bit different, so this is a case by case decision that should be made while consulting the SIP Trunking specialist.

  • Can I Add Multiple Extensions to My Voicebuy Account
  • Yes, you can.

  • What IP PBX Features Does Voicebuy Offer?
  • Voicebuy offers following IP PBX features: Call Forwarding , Answering Mode, CLI Management, Forwarding to Skype, Hunt Grouping , Auto Attendant, Multilingual Voicemail, Music on Hold, Group Pickup, Intercom, Call Parking.  Read more

  • Can I forward calls to extensions /hunt groups / mobile?
  • Yes, you can.

  • can I forward calls to my Skype account?
  • Yes, you can.

  • Can I record and play automated voice messages?
  • Yes, you can.

  • Can I forward voice mails to my mail box?
  • Yes, you can.

  • How can I access my voicemail /mail box?
  • Your voicemail messages are copied and sent as audio file attachments to any e-mail address or fax of your choosing.  To access to your voicemail you should dial *98.

  • Can I upload and play a custom music on hold?
  • Yes, you can. Music on Hold  allows you to set a music the caller will be listening to while the call is on hold. 

  • When group pickup option is used?
  • Group Pickup is another Virtual PBX feature. Enabling this feature lets you create a group of persons who can pick up an incoming call at their own place by dialing a defined prefix. 

  • When intercom option is used?
  • Intercom is used for intercom/selector calls within organizations.

  • What are the advantages of Call Parking?
  • Call Parking lets you put the call on the wait until you pick it up in different location. You go to the other location and pick up the phone. You dial the release prefix, then the generated pin and the conversation can be continued. 

  • Is there an option to hide the Caller ID?
  • Yes, Voicebuy provides the option of hiding caller ID.

  • Can I set my own dialing rules?
  • Yes, you can

  • What is DID – Direct Inward Dialing
  • DID (Direct Inward Dialing) is a feature, which enables allocation of a range of telephone numbers associated with one or more extensions. Voicebuy provides local, mobile and toll-free virtual numbers or DIDs that empower companies to expand the reach of their services internationally. These services are delivered through a unique network that interconnects the local public switched telephone network (PSTN) in more than 60 countries with a private global IP backbone.

  • What is a DID (Direct Inward Dialing) Number? 
  • A DID number  is a local telephone number in a selected country or city.  DID is used to provide local telephone numbers for customers on a worldwide basis, or to provide access from regular telephones to non-PSTN destinations such as VoIP.

  • Why Would I Use a DID Number? 
  • Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection. With Voicebuy DID Numbers, you can easily get hold of a virtual DID number in a city where you are not present physically. Local presence will increase the reliability of prospective clients in your business. Read more…

  • Can I get new telephone numbers?
  • Yes, we provide brand new local and toll-free DID telephone numbers in the domestic US as well as major international cities.

  • Can I get numbers outside of the US?
  • Yes, local and toll-free DID numbers in many popular international cities are available. To check it visit “DID Management” section of your user interface and search for  your desired country in the country list.

  • What is PSTN (Regular Phone) Forwarding?
  • This function allows you to receive calls to your DID numbers on the regular landline or mobile phones. No internet, PC or VoIP services are required, and low per minute charges are applied. You can forward all or any of your DID numbers to any number in the world – mobile or landline. You can always log in to your account and change the mapping.
    Remember, the number must be entered in the country-code+city-code+number format.

  • Who May Use the Service?
  • DID services provided by Voicebuy are suitable for both residential and business use, but may not be utilized for auto-dialing, continuous or extensive call forwarding, telemarketing, fax or voicemail broadcasting or voicemail blasting purposes.

  • How Do I Select and Buy a DID?
  • You can buy a DID number online. For that you need to:

    1. Create a user account by registering at https://vox.voicebuy.com/customer/join/
    2. Log in to your account
    3. Go to “DID Management” section
    4. Go to “Select Country” section
    5. Select type (regional, national, mobile, toll-free)
    6. Choose the desired destination
    7. Press “Buy”

    In the opened  window you will be able to choose the DID term (or duration), see the monthly subscription amount and the setup fee. Check “Renew”  checkbox, if you want your subscription to be renewed automatically. Please note, that for longer periods of subscription discounts may be offered. Read more

  • Can I Pick any Number that I Want?
  • All numbers are automatically assigned to the customer’s account by Voicebuy system.

  • How Do I Pay for the DID?
  • You can pay from your account balance or you can choose to use PayPal, Skrill or Wire Transfer.

  • How Much Does a DID Cost?
  • Voicebuy provides numbers at fixed monthly rates, with no per-minute charges. This monthly rate is dependent on the country in which the local telephone number is purchased and generally varies between $3.00 and $15.00 per month. Per-minute charges are applied only for toll-free numbers. To check it, please visit Voicebuy DID store.

  • Do I Pay Per-Minute Charges?
  • Each DID is billed on a fixed monthly fee basis, with no per-minute charges. This is a flat-rate service, which means that you can talk as much as you want for a low monthly charge. You can receive an unlimited number of calls, with no limits on the length of each call.

  • Is There a Maximum Call Duration per DID?
  • There is no maximum limit on call duration for the DIDs. If you are having calls cut off, please contact Voicebuy customer support at support@voicebuy.com, or open a trouble ticket.

  • Do I have to Renew my DIDs Every Month?
  • You may purchase services for a period of 1, 3, 6 or 12 months. In addition, there is an “auto-renew” option that facilitates the automatic renewal of the selected service. You will be sent an email prior to the expiry of a DID subscription period or when automatic renewals have been performed.

  • Is there a Registration or Membership Fee for Using Voicebuy Services?
  • There is no registration / membership fee for registering on Voicebuy website. Payment is only due purchase of DID numbers or other services.

  • What Currencies Can I Purchase Voicebuy's Services in?
  • Voicebuy accepts US Dollars at this time for all transactions. All international credit cards should allow you to purchase services in US Dollars.

  • How Long Does it Take for a DID to be Activated?
  • When purchasing a DID number via our online 24/7 web services, the activation of the number is instantaneous. The service becomes active from the moment you complete the ordering process even though your order still appears in a pending status. Nevertheless, in some cases  (for some countries) additional information /documentation is required, that is why it may take up to 48 hours to activate the number. In cases like that you will be contacted by a member of our staff within 24 hours after issuing an order.

  • What happens if I don't use Autorenewal Option Work?
  • If you didn’t use auto renew option for your DID number, you will receive the first auto-renew order 7 days prior to the expiration day of the service.  A second warning message is sent to the customer  48 hours before DID expiration. This allows for a sufficient time period to solve problems (if there are any) with the payments and secures you from the undesired service interruption.

  • What is an Auto-renew option?
  • We offer a possibility to automatically renew all your DID numbers so that neither of them would be lost in case of a delayed manual renewal. In order to use auto-renew, simply: 1. Log in to your account 2. Enter “DID Management” section. 3. Select the corresponding DID number 4. Check “Renew” checkbox 5. Press “Save”.

  • When Do I Pay the Setup Fee?
  • The setup fee is paid only once when you purchase the DID number.

  • Is number porting in available?
  • Voicebuy supports porting in. Please note that this facility is not available in all countries.  If you are interested in porting in your numbers to Voicebuy, please contact our Customer Support at support@voicebuy.com.

  • Is number porting out available?
  • Porting of DID numbers away from Voicebuy (porting out) is supported. Please note that this facility is not available in all countries. If you are interested in porting out your numbers, please contact our Customer Support at support@voicebuy.com.

  • In which Countries and Cities Does Voicebuy have Local Telephone Numbers?
  • Voicebuy offers an extensive selection of international virtual numbers, covering over 60 different countries and hundreds of cities. Details of our current coverage may be found at DID Numbers Coverage page (go to “Rates” section on the top of your user interface). Note that we are constantly expanding our services so as to increase the number of regions supported, as well as to increase our coverage in each region. Please visit our website regularly to check for coverage updates. In addition, if you need a local number in a region that is not currently covered by Voicebuy, please contact Voicebuy Customer Support at support@voicebuy.com, or open a trouble ticket, so that we are able to contact you in the event, that our coverage is expanded so as to include your specific requirements.

  • To what Devices Can I Forward Calls?
  • Calls may be forwarded by our infrastructure to conventional PSTN (Plain Old Telephone System or “regular telephone”) devices and mobile numbers (using Pay- as-You-go plans), Voice over IP (VoIP) and SIP, anywhere in the world. The call forwarding destination is selected by the customer on a per-DID basis via our easy-to-use web interface.

  • How Do I Configure a DID to Forward Calls to a Selected Remote Device?
  • Configuration is done via a simple, user-friendly menu on the user interface, where the customer is provided with a selection of forwarding options to choose from, e.g. you can forward your DID number to SIP URI in the following format: “DID number @ <Domain or IP>”  of your remote device.

  • Can I Forward Calls from a DID to PSTN (a Regular Telephone Number) in any Country in the World?
  • You can forward calls to a regular PSTN (land line) worldwide.

  • Can I Forward Calls from a DID Number to Mobile Phone?
  • There are some certain countries in which you may forward calls to both regular PSTN (land line) and mobile phones. However, you are welcome to choose PSTN Pay-as-You-go mapping plan which allows you to forward your calls to a Land Line or Mobile Phone anywhere in the world at low per minute rates (please check for that our Premium + rate sheet).

  • Can I Change the Forwarding Destination for a DID?
  • The forwarding destination for a DID may be changed by you at any time via the customer user interface. There are no additional charges involved in making this change.

  • Can I Make Outgoing Calls From Voicebuy Virtual Number?
  • No, Voicebuy provides numbers for inbound calls only. But you can buy a DID number, forward it to any of your  extensions. In that case the CLI of your extension number will authenticate with your DID number, and if you make an outgoing call, the calling party will see your DID number as CLI.

  • Can I Send SMS from a Voicebuy Virtual Mobile Number?
  • No, Voicebuy provides numbers for inbound calls only.

  • What is a Channel?
  • Channels define the number of simultaneous inbound calls that you can receive on a DID. Therefore, if your DID includes two channels, then you are able to receive two inbound calls at the same time. At Voicebuy, we allow you to add dedicated channels to DIDs.

  • How Many Channels are Included when I Buy a DID?
  • All DIDs are provided with two dedicated (non-shared) channels at no extra cost, allowing two concurrent incoming calls on the same number and at the same time.

  • What Additional Features are Supported?
  • Additional features supported by Voicebuy are Forwarding to Voicemail / Auto Attendant, Extensions, destination Number, SIP URI, Hunt Group, Mapping to incoming Trunk.

  • Do I have Access to my Call Records?
  • Call records are stored and are made available to you on a secure basis. Statistics such as source and destination numbers, date and time of each call as well as the duration of the calls are available. You are able to filter call information according to pre-defined criteria, and you may also be able to export this information to an Excel spreadsheet. For that, you need to go to the “Call History” section of your user account.

  • does voicebuy offer a calling card service?
  • Yes, Voicebuy offers its customers calling card service. Read more

  • Does Voicebuy Provide Callback service? 
  • Yes, Voicebuy offers it’s customers call back service.

  • How do I Get my Calling Card PIN
  • After creating a calling card in the special menu, a PIN number will be generated for you by the system. Call the Access Number for your area and you will be connected to the Voicebuy IVR, which will prompt the given PIN from you.

  • Does Voicebuy provide Callback service? 
  • Yes, Voicebuy offers it’s customers Call Back service.

  • How does voicebuy Call Back service work?
  • Before using this service, you need to register your caller ID in Voicebuy system. Calling from the registered number you will hear ring tones, you should hang up then. You will receive immediately a call back from the system and Voicebuy IVR will prompt you to make a call, which will be much cheaper. Your account balance will be charged for the duration of the call to your number and from you to the recipient according to the calling plan chosen. Read more

  • What's the difference between Calling Card and Pinless services?
  • As the name suggests this service is used without a PIN, in all other things it is like ordinary calling card service. To be able to use this service, you have to register a Caller ID, which can be a number from a country you are traveling to or where you are already situated. When you call from that number to the Voicebuy IVR access number, the system will by itself detect your caller ID and will attach it to your account. After that you are ready to make a call. Call rates are charged from your account balance according to the chosen calling plan.

  • Does voicebuy offer an IVR service?
  •  Yes, Voicebuy offers Interactive Voice Response -in other words a pre-recorded voice menu.

  • What languages does Voicebuy IVR service support?
  • Voicebuy IVR service is available in English, French, Spanish, German, Italian, Portuguese, Russian, Swedish, Arabic and Chinese.

Popular Topics

  • How to Start Using Voicebuy Services?
  • To start using Voicebuy services

    1. Visit archive.voicebuy.com
    2. Go to the registration page by pressing the Sign up button.
    3. Check your email for your password and login link. You can change the password, just after login to your account.

    After login, you can

    • Create your wholesale SIP account
    • Add extensions and manage your IP PBX business phone network
    • Buy DID phone numbers and forward to multiple extensions
    • Play customizable IVR phone greetings, gather information and route calls to the appropriate recipient
    • Create calling cards or pinless accounts using toll-free and local access numbers
  • How Can I Download the Current Rate Sheet?
  • Rate sheets can be downloaded in the Voicebuy user interface by clicking the “Rates” button in the top menu, and then the corresponding routing plan: Standard, Premium, Premium+ and Voicebuy MIX. You can check and Download the rate sheets also on Voicebuy website by visiting Products and Routing plans page.

  • What is the Minimum Top-up Amount?
  • We require a $25 minimum payment. There are no monthly fees and no time limits. You are free to use this credit whenever you want.

  • What is Voicebuy IP Server Address
  • Voicebuy IP server address is: 178.77.95.57

  • What is Voicebuy SIP Server Address
  • Voicebuy SIP server address is: sip.voicebuy.com  

  • How Do the Customers Report a Problem?
  • In case of problems just open a trouble ticket or write about the problem to support@voicebuy.com. Your problem will be solved in a maximum short time period.

  • Why Would I Use a DID Number? 
  • Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection. With Voicebuy DID Numbers, you can easily get hold of a virtual DID number in a city where you are not present physically. Local presence will increase the reliability of prospective clients in your business. Read more…

  • How Do I Select and Buy a DID?
  • You can buy a DID number online. For that you need to:

    1. Create a user account by registering at https://vox.voicebuy.com/customer/join/
    2. Log in to your account
    3. Go to “DID Management” section
    4. Go to “Select Country” section
    5. Select type (regional, national, mobile, toll-free)
    6. Choose the desired destination
    7. Press “Buy”

    In the opened  window you will be able to choose the DID term (or duration), see the monthly subscription amount and the setup fee. Check “Renew”  checkbox, if you want your subscription be renewed automatically. Please note, that for longer periods of subscription discounts may be offered.

  • How Do I Pay for the DID?
  • You can pay from your account balance or you can choose to use PayPal, Skrill or Wire Transfer.

  • What IP PBX Features Does Voicebuy Offer?
  • Voicebuy offers following IP PBX features: Call Forwarding , Answering Mode, CLI Management, Forwarding to Skype, Hunt Grouping , Auto Attendant, Multilingual Voicemail, Music on Hold, Group Pickup, Intercom, Call Parking.

  • What's the Difference Between Calling Card and Pinless Services?
  • As the name suggests this service is used without a PIN, in all other things it is like ordinary calling card service. To be able to use this service, you have to register a Caller ID, which can be a number from a country you are traveling to or where you are already situated. When you call from that number to the Voicebuy IVR access number, the system will by itself detect your caller ID and will attach it to your account. After that you are ready to make a call. Call rates are charged from your account balance according to the chosen calling plan.

  • How to Download Voicebuy Mobile Dialer?
    1. Type the following URL: https://archive.voicebuy.com/customer/mdialer/mdialer
    2. Click on the supported models hyperlink and make sure that your device is included in the supported models list.
    3. There are two types of download type options: Direct download and get the download link via SMS.
    4. If you want to directly download the mobile dialer application, select download type as Direct download and select the Mobile OS and click on download option (Mobile dialer application offered by Voicebuy offers a wide range of options like Android, Blackberry, Nokia Symbian, Windows mobile etc).
    5. If you want to get the download link via SMS, select download type as get the download link via SMS and select the Mobile OS. Key in your mobile number ( make sure to add the country code also) and type the captcha displayed in the web page. Click on send option.
    6. The following message will be displayed on the screen: The download link has been sent to your phone number! Click here to go to the download screen!
    7. The user will now receive a message in its mobile phone with the download link. Read more: https://archive.voicebuy.com/voicebuy-mobile-dialer/
  • How to configure your Voicebuy Mobile Dialer for Apple iPhone/iPad iOS?
    • Go to Apple Store and look for ItelMobileDialer.
    • Download the ItelMobileDialer application and Install it.
    • Now, run the mobile dialer application from your device memory.
    • Insert the operator code as 11993 and type the username and password as given in the SIP account management on the Portal Billing server.
    • Mention the caller ID which is identical to SIP account ID
    • Save the inserted settings.
    •  Now to make a call, dial a number. Make sure that the dialled number is in the following format:
    • + (country code) (area code) (phone number) or any other number according to the configured dialing rules and press the Dial button.
    • Now to receive a call, dial from any phone the username of your account. You will receive the call in the mobile dialer of your Smartphone. Read more: https://archive.voicebuy.com/voicebuy-mobile-dialer-how-to-install-and-use/
  • How to configure your Voicebuy Mobile Dialer for Android OS?
    • Download the MobileDialer application from your mobile. ( If the settings of your Smartphone reject applications downloaded from destinations other than the Android Market, then you will need to grant access for downloading the MobileDialer installation file. )
    • Make sure to install the dialer to the phone memory and click done option when installation is completed.
    • Run the MobileDialer from the applications folder.
    • Insert the operator code as 11993 and type the username and password as given in the SIP account management on the Portal Billing server.
    • Mention the caller ID which is identical to SIP account ID.
    • If you wish to start the dialer in the background after each restart of your Smartphone, make sure to enable Autostart option.
    • Save the inserted settings.
    • Now to make a call, dial a number. Make sure that the dialled number is in the following format:
    • + (country code) (area code) (phone number) or any other number according to the configured dialing rules and press the Dial button.
    • Now to receive a call, dial from any phone the username of your account. You will receive the call in the mobile dialer of your Smartphone. Read more: https://archive.voicebuy.com/voicebuy-mobile-dialer-how-to-install-and-use/
  • How to configure your Voicebuy Mobile Dialer for Blackberry?
    • Download the MobileDialer. Mobile dialer application would be automatically installed once download ends.
    • MobileDialer can be started from the installed applications folder.
    • On the first startup of the dialer, the user should grant a trusted application status to the dialer. This will help to run the dialer on your Smartphone.
    • Make sure to adjust the permissions of the dialer to use your Smartphone’s connectivity services.
    • Insert the operator code as 11993 and type the username and password as given in the SIP account management on the Portal Billing server.
    • Mention the caller ID which is identical to SIP account ID.
    •  Save the inserted settings.
    • Now to make a call, dial a number. Make sure that the dialled number is in the following format:
    • + (country code) (area code) (phone number) or any other number according to the configured dialing rules and press the Dial button.
    • Now to receive a call, dial from any phone the username of your account. You will receive the call in the mobile dialer of your Smartphone. Read more: https://archive.voicebuy.com/voicebuy-mobile-dialer-how-to-install-and-use/
  • How to configure your Voicebuy Mobile Dialer for Symbian?
    • Download the MobileDialer.
    • Make sure to install the dialer to the phone memory and accept the license agreement.
    • Insert the operator code as 11993 and type the username and password as given in the SIP account management on the Portal Billing server.
    • Mention the caller ID which is identical to SIP account ID.
    •  If you wish to start the dialer in the background after each restart of your Smartphone, make sure to enable Autostart option.
    •  Select the desired internet connection which will b used for making calls. If the desired connection fails, you will be asked to select another internet connection.
    •  Save the inserted settings.
    •  Now to make a call, dial a number. Make sure that the dialled number is in the following format:
    • + (country code) (area code) (phone number) or any other number according to the configured dialing rules and press the Dial button.
    • Now to receive a call, dial from any phone the username of your account. You will receive the call in the mobile dialer of your Smartphone. Read more: https://archive.voicebuy.com/voicebuy-mobile-dialer-how-to-install-and-use/

Get in touch

Monday-Friday: 10am to 8pm Saturday: 11am to 3pm Sunday: Closed
 

Voicebuy Services